Cancellation & Refund Policy

1) Scope of this Policy

Local Launch is a software platform that enables businesses to create and manage online storefronts. We do not sell goods on behalf of Merchants and are not a party to transactions between a Merchant and its Customers.

This policy covers cancellations and refunds related to Local Launch’s own platform fees (if any). For orders placed with a Merchant’s store hosted on Local Launch, please follow the Merchant’s Cancellation & Refund Policy linked on their store.

2) Local Launch — Cancellations

• You may cancel a paid plan at any time from your account settings or by contacting support.
• Cancellation stops future renewals. Access continues until the end of the current billing period.
• No refunds are provided for partial billing periods after access has been granted.

3) Local Launch — Refunds

Refunds for Local Launch platform charges are limited to the following cases:

• Duplicate or accidental charges on the same account.
• Technical billing error resulting in an incorrect amount charged.
• Post‑cancellation charge where a timely cancellation request was already submitted.

Requests outside these cases are generally not eligible. Taxes, duties, and third‑party processor fees are non‑refundable unless required by law.

4) Non‑Refundable Items/Fees

• Setup/implementation fees, if applicable.
• One‑time add‑on purchases after they are provisioned.
• Third‑party charges (e.g., payment gateway fees), taxes, and government levies.
• Promotional credits, coupons, or discretionary goodwill adjustments.

5) How to Request a Refund

To help us review quickly, email us with the following details:

6) Processing Time & Method

Approved refunds are issued to the original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the credit to appear on your statement.

7) Chargebacks

8) For Stores Built on Local Launch

Each Merchant must publish their own Cancellation & Refund Policy and handle Customer requests directly. As a platform provider, Local Launch is not responsible for Merchant order cancellations, returns, or refunds.

Recommended Merchant policy items: cancellation window (pre‑dispatch), return eligibility and condition, non‑returnable categories, refund timelines, shipping fee deductions, exchange rules, and contact details.

9) Contact