Shipping/Delivery Policy

1) Scope of this Policy

Local Launch provides software for businesses to build online stores. We do not operate as a courier or logistics provider and do not ship goods for Merchants.

This policy explains how shipping works on our platform and sets expectations for Merchants and Customers. For a specific order, please refer to the Merchant’s Shipping/Delivery Policy on their store.

2) Local Launch — Shipping

• Local Launch does not ship or deliver physical goods.
• If Local Launch offers digital or subscription services, access is provided online; no physical shipment is involved.
• Any shipping‑related obligations belong to the Merchant selling the product.

3) Merchant Responsibilities

Merchants must publish and honor their own shipping policy, including:

• Couriers/methods used and whether Cash on Delivery is available.
• Dispatch timelines (e.g., within 24–72 hours) and delivery estimates by region.
• Shipping charges, free‑shipping thresholds, and surcharges for remote areas.
• Serviceable and non‑serviceable pin codes/regions.
• Tracking process and where Customers can check order status.
• Handling of failed deliveries, reattempts, and re‑shipping fees.
• Process and timeline for damaged/lost shipments and required proof (photos, AWB, unboxing video if required).
• Returns pickup or drop‑off instructions where applicable.

4) Dispatch & Delivery Timelines

5) Shipping Charges & Serviceable Areas

Shipping charges are determined by each Merchant based on product weight/volume, destination, courier rates, and current offers. Any free‑shipping thresholds or area‑based restrictions must be clearly disclosed by the Merchant.

6) Order Tracking

7) Failed Delivery, Address Changes

• Address corrections are best requested before dispatch; post‑dispatch changes may not be possible.
• For failed deliveries (no response/incorrect address), the shipment may return to origin. Re‑shipping may require an additional fee, determined by the Merchant.

8) Damaged, Lost or Delayed Shipments

Claims must be raised with the Merchant promptly—typically within 24–48 hours of delivery for damage, and within the courier’s stipulated window for loss or delay claims. Merchants may ask for supporting evidence (photos of packaging/product, unboxing video, AWB/label).

As a platform provider, Local Launch is not liable for courier delays, damage in transit, or losses. Resolution is handled by the Merchant with the courier per their policy.

9) International Shipments (if applicable)

Where international shipping is offered by a Merchant, any customs duties, import taxes, brokerage fees, or regulatory requirements are the Customer’s responsibility unless the Merchant states otherwise.

10) Contact